Resolve your concern in 3 easy steps

1 Submit your concern

Submit a concern by providing necessary details such as policy information, contact details, and a description

2 Review your concern

The company will review the concern and understand the nature of the problem. A representative will be assigned to assist you

3 Solution

Once the investigation is complete, the company resolves the concern and provides a clear explanation about the resolution

Grievance redressal process

In the absence of a response, or if the response provided does not meet your expectation, you can escalate your concern through these channels:

For first-time policy-related concerns, feel free to reach out to us through any of the following ways:

caller img

Call our dedicated helpline at

1860 500 7070

(Local charges apply)

9:30 AM to 6:30 PM (Mon-Sat)

complaint img

Send us an email at
package img

Courier your concern letters to any Pramerica Life Insurance branch

Find a branch near you

Customers usually receive a resolution within these timeframes:

  • Receive an acknowledgement: 3 days
  • Fully resolve a grievance: 15 days

For details on policy and claims servicing timelines please click here.

If you find the response unsatisfactory, you can raise your concern to Level 2.

In an unlikely event where you have not received a satisfactory resolution within 15 days of raising the concern, you can escalate your concern to the following escalation points

For the first level of escalation, simply send us an email at

We will respond promptly, within a maximum of 3 days.

If further escalation is needed beyond 3 days, you can contact our Grievance Redressal Officer, Mr. Ranjit Das, at

If you are still not satisfied with the resolution provided to you after contacting the officials as specified in Level 1 and Level 2 then the Grievance Redressal Cell of the IRDAI may be contacted in Level 3

Branch-wise Grievance Redressal Officer List

If after contacting the Company, your query or concern is not resolved satisfactorily or within timelines the Grievance Redressal Cell of the IRDAI may be contacted.

caller img

Toll-free number (Call centre)

1860 500 7070

(Local charges apply)

9:30 AM to 6:30 PM (Mon-Sat)

Send us an email at

Bima Bharosa Portal

For complaints against the Life Insurance Company, courier a letter to the IRDAI at the following address:

Insurance Regulatory and Development Authority of India(IRDAI)
Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the Insurance Ombudsman through this link:

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman if your grievance pertains to:

  • Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
  • Delay in settlement of claim
  • Dispute with regard to premium
  • Non-receipt of your insurance document

The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer, within a period of one year from the date of rejection by the insurer if it is not simultaneously under any litigation.

For details on policy and claims servicing timelines please click here.

Need assistance?

We are happy to help you. Talk to our expert and choose the right plan as per your needs. 

need-assitance need-assitance