| Policy Servicing Related TATs |
| S.No |
Service |
Maximum Turn Around Time |
| 1. |
Processing of proposal and communication of decisions including requirements / issue of policy/Cancellations |
15 days |
| 2. |
Obtaining copy of the proposal |
15 Days |
| 3. |
Post Policy issue service requests |
15 Days |
| Payment Related TATs |
| S.No |
Service |
Maximum Turn Around Time |
| 1. |
Surrender, withdrawal, refund of proposal deposits (if any) |
7 days |
| 2. |
Free Look Cancellation |
7 days |
| 3. |
Maturity, Survival Benefits Claims and Annuities |
On due date |
| Grievance Related TATs |
| S.No |
Service |
Maximum Turn Around Time |
| 1. |
Acknowledge a Grievance |
Immediately |
| 2. |
Resolve a Grievance |
14 Days |
| Death Claim Related TATs |
| S.No |
Service |
Maximum Turn Around Time |
| 1. |
Death Claim Settlement (without Investigation) from the date of intimation of claim |
15 days |
| 2. |
Death Claim Settlement (with Investigation) from the date of intimation of claim
|
45 Days |
| 3. |
Health Claim Settlement (other than Cashless) from the date of submission of claim |
15 Days |
|
|
In case of any delay, the company shall pay interest at a rate, as specified in Insurance Regulatory and Development Authority of India (Protection of Policyholders' Interests, Operations and allied Matters of insurers) Regulations, 2024 and any clarifications/amendments issued by the Authority from time to time.
