Intimate claim
Our claims process
We understand that this is a very difficult time for you. Our claims team will be by your side to help and take care of your requirements in 3 simple steps:
-
1
Claims intimation
Convenient ways of claim intimation:
-
File an online claim intimation on our website
-
Write your claim request to us at claims@pramericalife.in
-
-
2
Document submission
2.1: Get the Claim Form and document information from:
2.2: Fill the Claim Form
Take a printout of the form, and fill the claim in legible/ visible letters
-
Attach all the required claim documents:
- Original policy documents
- Original / attested copy of death certificate
- Nominee's photo identity proof
2.3: Submit the Claim Form
Take a printout of the form, and fill the claim in legible/ visible letters
-
Submit your claim to this address
Pramerica Life Insurance Limited, Ground Floor, Building 9, Tower-B, DLF Cyber City, DLF City Phase III, Gurugram, Haryana-122002
-
3
Claim processing and decision
Claim processing will start after we receive completed claim form and documents
Our representative will get in touch with you, in case we require any further information
Claim decision will be communicated to you within 30 days of receipt of complete documentation
Frequently asked questions
What are IRDAI guidelines pertaining to claim processing?
As per IRDAI (Insurance Regulatory Development Authority of India), the insurance company is required to settle a claim within 30 days of receipt of all requirements. However, if the claim warrants further verification, the Company should complete its procedures within 120 days from receipt of written intimation of the claim. If the Company settles the claim beyond 120 days period, interest is payable by the Company on the claim amount. The interest is payable only where the claimant has submitted all the requirements. Further, rate and period of interest are decided as per IRDAI guidelines.
How does a Claimant communicate his/ her dissatisfaction with regards to his claim decision?
For any clarification, complaint or dissatisfaction claimant / nominee can contact Grievance Redressal Procedure Customer Service Help Line: 1860 500 7070 / 011 4818 7070 (Local charges Apply) (9.30 am to 6.30 pm from Monday to Saturday)
Email: contactus@pramericalife.in
Website: https://pramericalife.in/contact-us
Communication Address:
Customer Service,
Pramerica Life Insurance Limited
TOWER-B, 4TH FLOOR, BUILDING NO.-9, CYBER CITY, DLF CITY PHASE-III, Gurugram, Haryana, 122002
How will the claimant receive the claim payout?
As per IRDAI circular no. IRDA/FA/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, we will disburse claim payments through NEFT.
How will I be informed of my claim decision?
You will receive a letter from us on your communication address as soon as we decide on the claim.
Will I need to submit additional documents?
In addition to the listed documents, we may call for additional documents if a need arises.
Why is it essential to submit all the records / documents as required by the company?
Claims are examined and settled by the company basis details present in the documents submitted by you. Hence, it is advisable to provide complete details and all documentation to us for faster and smoother claims processing.
Where should I submit my claim documents?
You can submit the claim-related documents to us at any of our Pramerica Life branches. You may find list of branches in the Locate Us section of our website.
Where can I get the claim form?
- Visit the nearest Pramerica Life branch
- Talk to your Pramerica Life Insurance representative
The nominee is not alive. What should I do?
Please provide a copy of the legal heir certificate for us to process the claim.
I have lost my policy bond. What should I do?
Please provide an indemnity bond on a Rs. 100 non-judicial stamp paper, signed by the claimant. The indemnity bond is available with our branches.
